We are very clear about our customer focus and want to serve our target customers with a full product range. Our customer research shows that these customers need a much broader array of financial products than just the credit products that we offer today. Most critically, they need savings and payment products, which we cannot offer with our current model.
Transforming to a banking model, thus, is critical to serve our customers fully.
(This story appears in the 09 August, 2013 issue of Forbes India. To visit our Archives, click here.)
It will be good if they get a banking license. They will turn out to be very good bank looking at the confidence they have.
on Aug 5, 2013