SapientRazorfish is a new breed of transformation partner designed to help companies reimagine their businesses for the connected world. With more than 12,000 people and 70 offices around the globe, our capabilities span growth and business model strategy, new product and service innovation, customer experience, enterprise digital transformation, IT modernization, omni-¬channel commerce, precision marketing, change management, digital operations, digital innovation, data strategy and advanced analytics.
A Gartner study predicts that by 2020, 85 percent of customer interactions in retail will be managed by Artificial Intelligence
CES Asia, held in Shanghai, is only in its third year and is still by far the little brother of the original Las Vegas event. Here are some key takeaways
Service Design is all about putting people at the heart of the experience, embracing co-creation, and taking a holistic approach
Imagine a world without digital kiosks, touchscreens or virtual mirrors; yet with technology being core to creating customer experiences. Future experiences will revolve around technology that’s invisible yet omnipresent
CEOs need to examine their culture thoughtfully, understand the changes they need to make, and hold themselves and their teams accountable to making them