Customer service and bias: Starbucks takes stock

Corporations could benefit by actively performing internal audits of customer service to identify opportunities for improvement and also instituting standard scripts and protocols to encourage norms of behaviour

(A link to this page will be included in your message)


Email

Your Name
Required
Email Address
Required
 Send me a copy
Recipient's Email Address
Required
Separate multiple email addresses with commas (max 20)
Your Message
(1000 characters max)
"The details you provide on this page will not be used to send unsolicited e-mail, and will not be sold to a 3rd party."