About the Event

The world has hit a pause as it battles one of the biggest health and humanitarian crisis of our times. At this crucial point, from helping medical practitioners with data analysis to helping businesses operating from home, technology has been the core of all operations.

For businesses to succeed, maintaining quality and agility are the top priorities for organisations. Given the fiercely competitive nature of today’s environment, businesses have been significantly spending on advanced technology, tools and strategies to ensure growth.

Technology has played a pivotal role to help businesses, ensuring continuity, and serving customers as remote work changed the service and sales ecosystem. From integrating chatbots to smoothen discovery-to-purchase journey, to new customer acquisition, and redefining customer engagement with bespoke solutions, automated solutions have kept the lights on for many businesses as they innovated with new solutions to serve customers during a difficult period.

With that in mind, Forbes India Insights — Decoding the Future of Customer Support, Powered by Verloop will bring together India’s top leaders to discuss and delve deep into the various strategies, technologies, and frameworks that are helping them deliver value, in competitive and challenging times.

The Forbes India webinar will be held on June 25, 3 pm onwards.