Snowflake

Forbes India presents "The Data Circle" in association with Snowflake, is an initiative that showcases top tech leaders in a thought leadership format. The selection process takes a comprehensive approach, considering their influence on both their companies and industries. The pivotal roles of these tech leaders drive innovation and breakthroughs within their respective sectors. These agile and enterprising leaders adeptly strategize to manage critical organisational conditions. The campaign aims to acknowledge and engage these exceptional professionals who are shaping the future.

Jyothirlatha B, CTO, Godrej Capital

Future-Ready

Jyothirlatha B’s journey into the world of technology was propelled by insatiable curiosity and belief in the capacity of technology to create meaningful changes. From a young age, she was fascinated by the transformative power of technology to solve complex problems and improve lives. In her words, “Technology provides me with a unique opportunity to address the challenges of the real world in innovative ways and allows me to combine my creativity and problem-solving skills to make a tangible impact.”

As the CTO of Godrej Capital, Jyothirlatha shoulders the responsibility of shaping the organisation’s technological vision, by identifying key areas where technology can drive transformation and charting a roadmap to achieve these goals. For its eff ective execution, she emphasises the importance of assembling a talented tech team and empowering them to ensure that Godrej Capital’s technology stack is future compatible. She believes in fostering an environment where every team member feels valued and respected. Regular knowledge-sharing and brainstorming sessions and cross functional collaborations nurture the culture of continuous learning and innovation.

Under Jyothirlatha’s dynamic leadership, the organisation is following a data-driven approach. The implementation of a centralised Snowfl ake platform, together with a robust analytics layer that utilises AI and ML algorithms, has empowered them to analyse data and derive meaningful insights. This approach has not only improved internal processes but also enhanced customer experiences by personalised off erings and providing targeted solutions. They are progressing towards becoming a TechFin company, providing fi nancial services with a more customer and technology-centric approach. Through the implementation of a new platform, the company has reduced the turnaround time for issue resolution by 60 percent, resulting in improved customer satisfaction and a best-in-class Net Promoter Score.

Jyothirlatha recognises the value of focusing on the end user and fostering a culture of innovation, continuous learning, and eff ective communication within the team to stay ahead of the curve. She emphasises the importance of being agile, adaptable, and willing to take calculated risks in the ever-evolving tech landscape. In her words, “As technology evolves, so must we. Our success lies in our ability to pivot, innovate, and prioritise our customer’s needs.”