Forbes India presents 'Winning Customer Experience in post COVID World', in association with SAP India. We are pleased to invite you to join us, as we decode the customer experience in the new normal with industry stalwarts through a compelling Webinar discussion on 12th June at 3 pm. The Coronavirus outbreak is a Black Swan event that is bringing a whole lot of changes in behaviour, mindset and attitude of consumers worldwide.
It is predicted that over next couple of years and beyond, consumers across countries would remain hesitant to travel, visiting shopping malls, restaurants, hotels, cineplexes, markets and avoid public outings - the focus will shift to an experience-led digital world much faster than ever before. With the shift in buying behavior, consumption patterns and spending habits, the business is moving towards a New Normal. In order to survive and thrive in this shift, customer experience will have a major role to play in influencing buying decision process and in helping businesses to differentiate themselves.
Forbes India in association with SAP India will now unravel discussions which will largely focus on how companies across the globe are not only recognizing the shift in consumer behaviour but are also adapting their strategies to meet emerging customer expectations. These discussions will also shed light on evolving customer consumption patterns by ramping up their digital engagement across all channels - providing a contact-less, digital solution and transforming the after-sales experience.
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Mr. Narasimhan Eswar
Senior Vice President, Reckitt Benckiser Hygiene, South Asia
Mr. Neil George
MD, NIVEA India
Mr. Rajesh Ramakrishnan
MD, Perfetti Van Melle India
Mr. Krishnan Chatterjee
Head of Marketing and Chief Customer Officer, Indian Subcontinent, SAP India
Mr. Ravinder Pal Singh
CIO, Air Vistara
Mr. Parag Satpute
MD, Bridgestone India
Mr. Rajeev Chhaba
President & MD, MG Motor India
Mr. Sanjay Dutt
MD & CEO, TATA Realty & Infrastructure
Mr. Neeraj Athalye
Vice President & Head – Customer Experience Solutions, SAP Indian Subcontinent
Ms. Mridu Bhandari
Editor - Special Projects, Network18• Is the shift in consumer behavior here to stay?
• Are the new consumption patterns real?
• Impact on businesses and how they are fine-tuning their customer experience programs to this changed behaviour?
03:05 PM• Evolving Consumption Patterns
• Listening to Customer
• Improving Digital Engagement
• Delivering Contactless and a Digital Experience
• Differentiating with After Sales Experience
• Role of Technology
03:35 PM