Navigating complex relationships and understanding unwritten processes are among the many challenges of transitioning a family-owned business to the next generation. Len Schlesinger, Michael Raiche, and Roger Zhu discuss the dilemmas of a small Vietnamese restaurant in the case study "Pho Hoa Dorchester."
Walmart couldn't do it. Now it's Amazon's turn to break the theory of the "wheel of retailing." Can Amazon succeed? Is the wheel model even a helpful concept anymore? asks James Heskett.
A poorly designed job can work against even the most dedicated employee, setting the person up to fail. Robert Simons explains how to gauge whether an employee's position offers the right mix of organizational support and responsibility
Platform providers Rover.com, OpenBay, and Agora discussed "chicken-and-egg" and other challenges they face at a recent Digital Initiative event at Harvard Business School
New tech-heavy financial firms are helping millennials invest, but with a twist. They are swapping out investment advisers for financial robots, and passing along the savings. Luis Viceira explains the rise of "fintech" in a new case study
Some employees demonstrate a long-term "ownership" mentality at work, while others see themselves as short-timers with a renter's attitude. James Heskett asks whether we are turning into a nation of job renters