Jaisundar Venkat

Jaisundar Venkat

A process professional with nearly 20 years’ experience in delivering business technology solutions to organizations, Jaisundar Venkat is Consulting Partner at Wipro Technologies where he leads Business Process Management (BPM) consulting. In this role, he helps global companies achieve benefits of BPM by empowering business through IT. Starting off with consultative selling of MRP II in India (yes, consultative selling of MRP II!) in the 90’s, Jaisundar has worn the dual hat of business and technology consulting in areas including ERP, SFA, CRM, Self Service, Online Payments, SCM and Corporate Performance Management. He has worked closely with large Indian firms formulating strategies for Sales Management, Field Service, Revenue and Corporate Performance Management. Jaisundar’s personal crusade for ‘applied technology’ – getting IT to deliver true value – led him to Process Management during the early 2000s and he has since been a self-confessed fanatic of BPM. He is recognized as a thought leader and industry influencer in business technology, specifically BPM. Jaisundar is active on twitter on topics related to BPM, Digital &amp; Big Data and you can find him <a href="https://twitter.com/bouncingthots">@bouncingthots </a> He also writes for several online publications and at his own blog site, <a href="http://www.bouncingthoughts.com/">Bouncing Thoughts</a> The views expressed in these blog posts do not reflect those of his employer.


The ingredients to success come from thoughtfully aligning expectations from outside – i.e. markets, customers, partners, with internal factors – product design, operational efficiency, cost of execution
With the customer becoming more and more central to a business, addressing top line and bottom line pressures means balancing internal effectiveness and customer centricity
“Enterprise ethos” – a collective attitude towards the customer, a culture that permeates an entire organisation where every employee is eager to go the extra mile in winning over the customer
Great customer service is essentially the result of an attitude towards the customer. Everything else only enables
FORBES
Several organisations are scurrying into action with mobile applications. But take caution over how you view mobility - your success from digital transformation may well be hinged on that
FORBES
Digital initiatives, when handled like traditional projects, will not succeed in winning over customers and battling competition
FORBES
As several firms embark on digital transformation initiatives, Customer Journey Mapping is what will help them serve customers better
FORBES
Many enterprises are beginning to jump on the ‘digital’ bandwagon by setting off on initiatives like mobility, analytics and so on. If you are one of them, will these initiatives make you a truly digital enterprise? What will ensure your success?
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