Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
Technology and learning have many things in common: They constantly evolve, there is always something new, and getting people to learn or adapt to new technologies requires great effort. Learning is often stereotyped as the bitter pill that has to be swallowed in order to grow, but the emphasis must fall on the willingness and openness to learn, as well as the process of learning itself.
Technology has facilitated learning to a great extent, it has opened and enhanced learning through MOOCs (massively open online courses), and cloud-based applications. It has also spiked the use of webinars, podcasts and social media-based learning in the digital space. Jane Heart, of the Center for Learning and Performance Technologies, has compiled a list of top 100 learning tools of 2015; the top 5 tools in this list comprise Twitter, YouTube, Google search, Google docs among many others.
What can we do to make our learning programmes better?
Learning on the go, at any time, is something that will find many takers, especially people who work in different shifts, busy with work-related travel, etc. Specific to our BPO industry, such approaches and models are being tested and deployed. In my organisation, we have deployed tablets, learning kiosks and cloud-based learning ecosystems, where we are getting a good response on user adaption and learning effectiveness. In a nutshell, a pervasive learning ecosystem with multiple learning access points is the need of the hour.
According to a leading research company, Markets and Markets, Smart Education & Learning Market will be worth $446.85 billion by 2020. Another research data presented by Docebo research organisation states while the worldwide market for Self-Paced E-Learning reached $35.6 billion in 2011, the five-year compound annual growth rate is estimated at around 7.6 percent, so revenues should reach some $51.5 billion by 2016.
Although technology helps scale up the process, it also dehumanises certain factors. People need to interact with one another, impart and learn from each other’s experiences. The stories we share with each other, the successes and the failures will change the way we learn. In my experience, a blended approach that includes both digital and classroom methods, is the future of learning.
- By Amit Nagpal, Head of Capability Planning & Development Infosys BPO