CX Shifts: Engagement to Delight
The integration of digital technology into every aspect of a business' operations can drive growth and improve outcomes by shifting customer engagement to customer delight. Explore the potential impact of developing emotional intelligence in chatbots on the future of CX and its role in transforming the game, only on The COO Collective, by ServiceNow and Forbes India.
Bindya S Raj
COO - Operations, Customer Service & Facilities
Siva Prasad Nanduri
Solution Consulting, ServiceNow