The Paradigm Shift
CX with Business of Experience (BX), it's always better together!
Paradigm shifts in the customer service landscape and a radical change in consumer behavior and expectations have transformed customer service fantasies of the past into realities. In the curtain-raiser episode of ‘The COO Collective’ put the spotlight on how the business of experience can be more holistic and allow organizations to become customer obsessed and reignite growth.
EXPERTS
-
Sanjeev Singh
COO
Wipro
-
Aurobinda Nanda
President Operations
Happiest Minds
-
Sumeet Mathur
Vice President & Country Head ServiceNow
-
Gautam Srinivasan
Moderator
COO POWER DISCUSSION
The Paradigm Shift
CX with Business of Experience (BX), it’s always better together!
Paradigm shifts in the customer service landscape and a radical change in consumer behavior and expectations have transformed customer service fantasies of the past into realities. In the curtain-raiser episode of ‘The COO Collective’ put the spotlight on how the business of experience can be more holistic and allow organizations to become customer obsessed and reignite growth.
EXPERTS
-
Sanjeev Singh
COO
Wipro
-
Aurobinda Nanda
President Operations
Happiest Minds
-
Sumeet Mathur
Vice President & Country Head ServiceNow
-
Gautam Srinivasan
Moderator