Operations Excellence The Secret Weapon For Your CX Challenge
Customer experience are not determined by frontline employees or last-touch applications alone — they are driven primarily by operational systems buried in enterprise architecture. Great customer experiences are a result of excellent operations.
EXPERTS
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Karthik Rajagopal
COO, Manipal Health Enterprises Pvt. Ltd.
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Viren Shetty
COO & Vice Chairman, Narayana Health
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Dr Sundar Narsimhan
SVP Operations & Supply Chain Professional, Neuland Laboratories Ltd.
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Krishna Prasad
VP Operations, Suguna Foods Pvt. Ltd.
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Rubal Sahni
Regional Director, ServiceNow
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Paromita Chatterjee
Moderator