Gen Z, mental health, and the role of tech

For more complex mental health issues, it is imperative to have a human connection and continuity with the same counsellor or psychologist for better symptom management and uncovering deeper issues, leading to more effective and positive change that supports long-term mental well-being. This continuity is sometimes challenging in the online space. 

Feedback in counselling is not just about identifying issues—it involves collaborative, non-judgmental communication that empowers individuals to understand their emotions, identify triggers, and co-create actionable solutions. A comfortable, empathetic environment offered by professional counselling is vital for fostering trust and open communication, which is often missing in digital applications. 

The human connection in therapy allows for deeper exploration and diagnosis of underlying struggles. It supports movement from merely coping with issues to thriving, based on the lens of positive psychology—something technology alone cannot replicate.

Also read: AI may reproduce gender, ethnicity biases in mental health tools

To truly thrive, Gen Z must move beyond relying solely on apps. Awareness of their mental state, acceptance of the need for help, and acknowledgement of the limits of technology are key. By taking the right action—seeking professional counselling alongside using mental health apps—they can address both surface-level and deeper emotional challenges, paving the way for long-term resilience and well-being.

As a tech-savvy and digital-native generation, Gen Z is also increasingly using AI tools to improve mental health. AI-powered applications that use chatbots, mood monitoring, and cognitive behavioural therapy (CBT) techniques provide instant access to support. These platforms are especially appealing to young individuals seeking discreet and easily available assistance, offering privacy, affordability, and convenience. Virtual reality experiences and AI-powered meditation applications are helping Gen Z develop mindfulness, enhance focus, and manage stress.

The accessibility of AI is a major advantage for mental health. Since Gen Z is accustomed to using internet resources, AI-based mental health solutions are available around the clock. These technologies can also tailor recommendations based on user behaviour, increasing their effectiveness.

However, over-reliance on AI could exacerbate mental health issues by reducing the inclination to seek expert assistance. Data privacy concerns are also significant, as the sensitive information gathered by these tools may be misused or inadequately protected.

Furthermore, AI technologies could unintentionally exacerbate feelings of alienation. Overuse may deter people from meaningful human interaction, potentially intensifying loneliness, a major contributor to mental health challenges. While AI can serve as a helpful first step for many, it cannot replace the healing power of real human connection. 

AI tools must be viewed as supplements to personal care, not substitutes. Addressing the full spectrum of mental health needs requires balancing professional, empathetic care with digital resources. Mental well-being involves more than just managing symptoms; it requires being seen, heard, and held, and creating a psychologically safe space. Technology can augment emotional care, but it cannot embody compassion or trust. Human relationships, safe spaces, and collective resilience are essential for mental health. The challenge is to integrate tech consciously, complementing human support rather than replacing it.

About the author: Vidyut Lata Dhir is a psychologist and professor and Department Chair, Organisation and Leadership Studies (OLS) at the S.P. Jain Institute of Management & Research (SPJIMR).

Views are personal.