Shuchi Nijhawan: Banking on empathy
Shuchi Nijhawan believes that a good manager empathises with and stands by her team


The Delhi girl had inherited an entrepreneur’s penchant for hard work from her father and spent her undergraduate years in Delhi doubling up as a sub-editor and freelance writer for a now-defunct fashion magazine. Therefore, her MBA years in Pune when she stayed in hostel included some comforts like going out to nice places to eat or treating friends from money she’d earned over the previous three years.
Her brother has taken the entrepreneurial route as well, but Nijhawan entered the corporate world by joining Polaris Software after her MBA. More than three years into that job, she wanted to “jump ship” to a startup. “People told me I was crazy, but I wanted to be in a place where I could make a bigger difference,” she recalls.
After about 15 months with Clickable Inc, she took up her current job at Eka. In the nine years since then, she has seen the staff more than triple to 430 people. For a products company—Eka specialises in a digital platform for commodities trading—this reflects strong growth. “Millennials are glitzed out by B2C and ecommerce, and I don’t blame them, but it’s a different game working for an enterprise products business,” she says.
Today, she is also a mother to a five-year old, whom she drops off at day care before heading to work. Being a working mother has brought its own lessons to her, including that if someone can’t bring their A-game to work one day because they are worried about a sick child, for instance, it’s to be respected and treated with empathy. And the CEO, her boss, is on her side on that, she says.
First Published: May 07, 2019, 11:27
Subscribe Now