Generative AI in HR: A tool to enhance productivity and efficiency in organisati
AI, when employed thoughtfully, can mitigate biases in current processes, promoting fairness and maximising benefits
Last Updated: Jul 29, 2024, 15:54 IST3 min
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Is Generative AI (GenAI) reshaping the HR landscape? Absolutely. As GenAI gets woven into the fabric of business operations, we're witnessing a huge shift. And it's not just a tech upgrade. It entirely reimagines how we approach work, talent, skills, and leadership.This transformation touches every corner of the business landscape, and HR has the unique opportunity to take the lead. Ultimately, technology should serve people, not the other way around, and HR is poised to lead this shift from a tech-centric approach to one centered on human-centric innovation.For leaders in HR, it's not just about adapting, it's about ensuring their people are equipped and empowered with what it takes to thrive in the new era. But bridging the gap from understanding AI to implementing it can be daunting – we're talking about embracing one of the most significant shifts since the Internet. It involves creating an environment where curiosity reigns, learning is encouraged, and the leadership is geared to rock the innovation game.
Creating a culture of curiosity and engagement
For the success of GenAI, it is essential to shift its narrative from the fear of job displacement to its role as an assistant that expands human capabilities. The reorientation will open the door to embracing GenAI to enhance organisational productivity and efficiency.With this mindset established, effective implementation becomes the next logical step. Tailoring learning opportunities to individual skills and aspirations will accelerate people's development journeys. Transparent performance evaluations facilitated by GenAI will offer valuable insights for growth, while real-time support tools like chatbots will enable swift adaptation to new technologies. This will create a culture of curiosity and innovation, positioning organisations for success in a rapidly evolving landscape.
Implementing structured learning and knowledge-sharing initiatives
AI can fetch insights into individual needs, enabling organisations to carefully design structured programs and learning paths based on those needs. By analysing data on learning preferences, performance metrics, and feedback, AI systems can tailor educational content, suggest relevant resources, and even adapt the pacing of instruction. This personalised approach will ensure that each learner's unique strengths and areas for improvement are addressed, fostering more effective and meaningful development outcomes.
Leadership support and empowerment for innovation
Leaders are at the heart of GenAI integration, where setting an example and evolving is key to driving ethical and effective adoption. It begins with understanding the vast potential of GenAI. Leaders craft a strategic roadmap, pinpointing high-value areas while aligning with overall organisational goals. AI, when employed thoughtfully, can mitigate biases in current processes, promote fairness and maximise benefits. This blueprint doesn’t just aim for efficiency but is rooted in strong ethics and governance, ensuring responsible AI use.The commitment to continuous evolution should start at the top with leadership demonstrating the incorporation of new technologies like generative AI into their roles. This forward-thinking leadership approach will not only future-proof the organisation but also unleash the potential for innovation and progress that AI offers.
Looking ahead
HR has the unique opportunity to redefine its role from a traditional function to a driver of organisational transformation. It is evolving into a sharper, more insightful partner within the business, unlocking fresh capabilities and ambitious goals for the entire team. As the HR function adapts to this shift, new positions such as GenAI Transformation Champions will emerge, focused on managing and leading integration efforts across various fronts.Embracing GenAI means more than just adopting new technology; it’s about reimagining work to enhance human capabilities. With strategic learning and leadership rooted in ethics and adaptability, HR can drive meaningful change through Gen AI, turning challenges into opportunities and ensuring the workforce is prepared for the future.The writer is the Global Chief People Officer, at Publicis Sapient.
First Published: Jul 29, 2024, 15:49
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