In photos: Behind the scenes of Zepto's 10-minute delivery

A visual deep dive into the precision, speed, and chaos that power Zepto’s hyperlocal delivery—from scanning and packing to dispatching orders in real time.

Oct 23, 2025, 10:54 IST1 min

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Packers at Zepto’s superstore in Bellandur, Bengaluru, retrieve items for online orders.

Image by Madhu Kapparath

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The aisles are numbered and subsections alphabetically marked, allowing packers to locate items easily. Each order comes with exact location data. Overhead screens track the order in real time, offering a live view of its progress—from pick-up to dispatch

Image by Madhu Kapparath

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Each item is scanned into the system before being put on a truck that comes from the mother hub. This process updates the store’s inventory in real time, ensuring that every product is accounted for and ready for order fulfillment

Image by Madhu Kapparath

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Each aisle and section within the dark store is systematically labelled, with numbered rows and alphabetically markedsubsections to streamline navigation and speed up pick-ups

Image by Madhu Kapparath

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A puff being prepared at the Zepto Café, which is set up alongside the dark store and superstore

Image by Madhu Kapparath

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Once prepared, the puff is carefully packed and ready to be dispatched as part of an order

Image by Madhu Kapparath

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A coffee-making workshop at the Zepto Café. The staff is trained to prepare new variants and improve consistency in beverage orders

Image by Madhu Kapparath