In photos: Behind the scenes of Zepto's 10-minute delivery

A visual deep dive into the precision, speed, and chaos that power Zepto’s hyperlocal delivery—from scanning and packing to dispatching orders in real time.

Oct 13, 2025, 11:37 IST1 min

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Packers at Zepto’s superstore in Bellandur, Bengaluru, retrieve items for online orders.Images: Madhu Kapparath

Image by Forbes

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The aisles are numbered and subsections alphabetically marked, allowing packers to locate items easily. Each order comes with exact location data. Overhead screens track the order in real time, offering a live view of its progress—from pick-up to dispatch

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Each item is scanned into the system before being put on a truck that comes from the mother hub. This process updates the store’s inventory in real time, ensuring that every product is accounted for and ready for order fulfillment

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Each aisle and section within the dark store is systematically labelled, with numbered rows and alphabetically markedsubsections to streamline navigation and speed up pick-ups

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A puff being prepared (left) at the Zepto Café, which is set up alongside the dark store and superstore

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Once prepared, the puff is carefully packed (above) and ready to be dispatched as part of an order

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A coff ee-making workshop (below) at the Zepto Café. The staff is trained to prepare new variants and improve consistency in beverage orders

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