Kellogg School of Management
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It's time to radically rethink the customer experience. Here's how to get started
To provide millions of personalized interactions, organizations will need to lean heavily on automation and AI
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AI and the social sciences used to talk more. Now they've drifted apart.
Research shows that the gap between these disciplines is growing, which could make it harder to address social and ethical problems.
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To improve customer experience, embrace the outliers in your data
Don't ignore them. Let them highlight your biggest failures and juiciest opportunities.
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How much does innovation drive economic growth?
A study of millions of patents lifts the veil on how new ideas influence productivity
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India's economy is slowing down. What happens next?
The country's chief economic advisor discusses how labor, trade, and energy factor into the country's economic outlook
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4 Steps to becoming a more self-aware leader
Here's how to hone your emotional intelligence to benefit your team and your career
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AI and the social sciences used to talk more. Now they've drifted apart
Research shows that the gap between these disciplines is growing, which could make it harder to address social and ethical problems
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Could bringing your "whole self" to work curb unethical behavior?
Organizations would be wise to help employees avoid compartmentalizing their personal and professional identities
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To land top jobs, women need different types of networks than men
Simply being well-connected is not enough
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Bias in organizations may not just come from the top
Leaders can face bias from their staff, too. A new study shows that male teachers are more likely to leave schools that are led by women
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Customers can be jerks. Here's why some employees retaliate
But take heart, companies can curb that instinct for revenge.