Discontent over working conditions at video game companies has been growing for years, driven by anger about long working hours, poor pay, temporary contracts and sexual harassment in the workplace. Now some game workers are considering unionisation, which would have been unimaginable a few years ago
By Kellen Browning
Published: May 23, 2022
Jessica Gonzalez, who formed ABetterABK, a group of Activision workers who have been pushing the company to improve its culture, in San Pedro, Calif., on May 20, 2022. Employees at a company subsidiary complain about long hours and low pay but on Monday, May 22, they could vote to form the first union at a big U.S. gaming company. Image: Adam Amengual/The New York Times
Jessica Gonzalez can sometimes still hear the eerie theme music for one of the “Call of Duty” video games in her mind. She jokes that the soundtrack will play on a loop in her subconscious when she gets older.
Throughout the mid-2010s, Gonzalez spent months working grueling, 14-hour overnight shifts at Activision Blizzard’s offices in Los Angeles as a quality assurance tester, combing the video game developer’s shooter game for glitches while trying to stay awake.
“It is dystopian,” said Gonzalez, 29. “It really is exhausting sometimes, because you feel like you’re pouring from an empty cup.”
Gonzalez and other quality assurance testers were “crunching,” a term in the video game industry for prolonged stretches of intense work before a game’s release. Employees are often given shifts of up to 12-14 hours each day, with only one or two days off each month, all in the name of meeting a deadline to ship the title to players.
Discontent over working conditions at video game companies has been growing for years, driven by anger about the crunch periods experienced by Gonzalez, as well as by poor pay, temporary contracts and sexual harassment in the workplace.
Now some game workers are considering unionization, which would have been unimaginable a few years ago. Their interest has also been fueled partly by low unemployment rates, which have led workers to believe they have more leverage over their employers, as well as a lawsuit last year that thrust Activision’s problems with sexual misconduct and gender discrimination into the open,
About 20 quality assurance workers at Raven Software, a subsidiary of Activision, will vote on whether to unionize Monday. If successful, the Raven workers would form the Game Workers Alliance, the first union at a major North American video game publisher. Although it is a small group, it would be a symbolic victory for organizers who think gaming industry workers are ready for unions.
“It’s going to be the spark that ignites the rest of the industry, I believe,” said Gonzalez, who formed ABetterABK, the activist group of Activision workers who have been pushing for the company to improve its culture after the lawsuit in July. Gonzalez quit Activision last year and now works at the Communications Workers of America, the union that has been helping Raven organize.
Activision, which has about 10,000 employees around the world, has challenged whether the quality assurance workers can unionize without all the 230 employees at Raven taking part. Kelvin Liu, a spokesperson for the company, said it thinks “everyone in our studio should have a say in this important decision.”
In other countries, like Australia and the United Kingdom, it is common for game workers to be unionized. But in North America, unions have not yet caught on among game studios.
But in 2018, a group of game developers formed an organization called Game Workers Unite, which created local chapters to encourage unionization efforts in various cities. The year after, dozens of workers at Riot Games walked out to protest the company’s handling of lawsuits accusing it of having a sexist and toxic culture. Female employees later won $100 million in a settlement over gender discrimination. Large game studios like Ubisoft have faced lawsuits and activists demanding improvements.
Workers at a small studio called Vodeo Games formed the first gaming union in North America in December. Outside the Game Awards that month in Los Angeles, a glitzy show of industry executives, developers and celebrities, a handful of picketers drummed up attention for a rapidly growing labor group, the Game Workers of Southern California.
In April, contract workers at BioWare, a Canadian development studio, said they would form a union. Around the same time, an employee at Nintendo filed a charge against the company with the National Labor Relations Board, accusing Nintendo of firing them because they “joined or supported a labor organization.”
The news prompted renewed attention to Nintendo’s treatment of its employees, particularly quality assurance workers, who are often on temporary contracts and relegated to the bottom of the totem pole at development studios, causing many to feel like second-class citizens.
In a statement, Nintendo said the employee had been fired for disclosing confidential information and that the company was “fully committed to providing a welcoming and supportive work environment.”
It all adds up to an environment in which gaming employees are more willing to speak out about perceived injustices and more curious about collective organizing than ever before, especially as they watch labor campaigns at companies like Amazon, Apple and Starbucks.
“I would frame this time as one of real experimentation, where game workers are exploring their options in what seems to be quite an open-minded way,” said Johanna Weststar, an associate professor at Western University in Ontario who studies labor in the game industry.
Weststar attributed part of the interest in activism in gaming to campaigns led by unions like CWA, which have found the gaming industry to be a “massive, untapped market.” Monday’s vote is “low-hanging fruit” for union activity, she said, because it is affecting a small group of temporary workers who are the most likely to want to organize.
“It will be more telling or more formative when a larger studio with a more permanent and more stable workforce, when they actually unionize,” Weststar said.