Mentors and Mavens

A team's internal focus is only half the story: Henrik Bresman

A team's internal focus is only half the story: Henrik Bresman

Once a company is customer-centric, it must be frontline-centric: Zeynep Ton

Once a company is customer-centric, it must be frontline-centric: Zeynep Ton

Executives must ask if the world is better off because their business is in it: Paul Polman

Executives must ask if the world is better off because their business is in it: Paul Polman

Do not chase perfection in spontaneous communication: Matt Abrahams

Do not chase perfection in spontaneous communication: Matt Abrahams

Intelligent failure is the right kind of wrong: Amy C Edmondson

Intelligent failure is the right kind of wrong: Amy C Edmondson