Keshav Murugesh, Group CEO of WNS, on the next phase of the evolution of the BPM industry

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Our guest today is Keshav R Murugesh, group CEO of WNS, one of India's largest business process management companies. In this conversation, Keshav talks about how the sector, which started out as cost-saving based business process outsourcing, grew to provide more business value and is now an engine for the digital transformation of some of the world's biggest companies in areas including financial services, travel and healthcare