FedEx is leading the way in disrupting logistics and supply chain management in India by integrating physical and digital networks, empowering and inspiring small and medium enterprises (SMEs), and providing differentiated digital solutions to enhance the customer experience
Few large economies have managed to grow at a blistering pace as India in recent years. This is largely driven by the country’s Small and Medium Enterprises (SMEs) that have punched above their weight. The pandemic may have thrown a spanner in the works for the world economy, but it accelerated the growth of SMEs, especially in India, through cross-border trade, allowing them to reach scores of customers with a few clicks. SMEs are adapting to meet consumer expectations in this post-pandemic, digital-first era by re-imagining their physical assets and enhancing their existing logistics networks.
With the increase of cross-border trade globally and in India, FedEx is leading the way in disrupting logistics and supply chain management by integrating physical and digital networks. This creates a more intelligent system by streamlining trade and helps transform businesses.
FedEx has been revolutionizing the logistics industry since day one to meet customer requirements with the changing market landscape. “Technology is not new to FedEx; it’s in our DNA. We’ve recognized early on how data drives innovation, which ensures enhanced customer experience”, says Kami Viswanathan, Senior Vice President - Middle East, Indian Subcontinent and Africa (MEISA) operations.
India is a strategic priority for FedEx and the company is committed to powering SME growth by providing them with access to newer markets. The alliance with Delhivery represents an exciting new step and focuses on developing new products and technology solutions for customers.
Differentiated digital solutions