How internal promotions can negatively affect trust in teams

According to the research conducted at IESE Business School, internal promotions can lead to less trusting teammates

IESE Business School
Published: Aug 20, 2019 05:32:20 PM IST

g_120009_bg_shutterstock_125338148_280x210.jpgImage: Shutterstock

You're being considered for a promotion. You've worked hard, acquiring skills and experience, and you have a good, trusting relationship with your team. But the promotion goes to a colleague, and whereas once you were on equal footing with this person, now you feel you've lost status.

What will probably happen next, according to new research by Sebastien Brion, associate professor of Managing People in Organisations at IESE Business School, is that you'll become less trusting of your teammates. The research identifies how changes in power dynamics, perhaps due to a teammate's promotion, affects trust. Understanding the fluid influences of status and power is key for savvier management.

In praise of trust
Trust is a key feature of effective people, teams and organizations. It has been shown to promote information-sharing, collaboration, job performance, and all-round commitment. At its heart, trust means being accepting of vulnerability on the assumption that others intend to treat you well.

Following a nine-month study of individuals working in teams, Brion and his co-authors Ruo Mo and Robert B. Lount Jr., concluded that when employees' level of power changes, their levels of trust change, too. A perceived loss of power introduces social uncertainty, insecurity and even paranoia into relationships. It also causes those who feel disenfranchised to give more credence to negative information about others.

Breaking trustworthiness down
Previous research has identified three components of trustworthiness: perceived ability (having relevant competencies), benevolence (wishing to do good) and integrity (adhering to acceptable principles). Changes in power seem to affect the second component, perceived benevolence, as those who lose power become more suspicious of others' intentions.

Put simply, the more power you feel you have, the more you trust other people, and a downturn in your fortunes at work may make you paranoid about the intentions of those around you. A key insight here is that trust is not static, it's dynamic, changing along with the conditions that lead to it.

Implications
This can have important implications for managers. Consider that high-performing teams may see relatively little hierarchy change, allowing the conditions for trust to really settle in. Meanwhile, those that are less effective may get reshuffled more frequently, eroding trust when it's most needed.

More generally, managers should be aware that any change in a team's hierarchy may cause loss of trust in employees, and be vigilant against downward spirals in morale and performance.

[This article has been reproduced with permission from IESE Business School. www.iese.edu/ Views expressed are personal.]

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