To navigate times of crises, leaders need to be able to wear many hats in order to guide, inspire and innovate
Illustration: Sameer Pawar
The coronavirus outbreak started a war that united the world in a unique way, and it has been testing the resilience of all nations and economies. Businesses of all kinds have been forced to adapt to remote work, reconfigure physical workspaces, revise logistics and supply networks in order to cope with the unprecedented changes brought about by the pandemic.
Though it has spread panic across the globe, it has also demonstrated and made us understand the significance of crisis management, business continuity and resilience. It served as a lesson for businesses across the world to find opportunities amidst uncertainties. To survive and thrive in this new world order, we need to dismantle the known order to discover new capabilities. It calls for leaders to be focussed, and yet open to revisiting strategies, taking bold risks, and being agile and nimble—with people at the centre of every decision. I believe that this has been possible because leadership is not just a single role; rather, it is a dynamic combination of roles across disciplines.
Leaders as Wartime Generals
I believe that the pandemic necessitates business leaders to take a leaf out of the military book and move from being ‘Peacetime Leaders’ to ‘Wartime Generals’. The enemy, in this context, is the virus, and globally we are leading the combat against it, together. The scale and complexity of the situation are daunting, and the stakes are high. We need the skills to attack (convert opportunities) as well as defend (mitigate threats).
Military leaders are skilled in managing various circumstances. From fighting wars in unimaginable circumstances, to conducting emergency operations, and providing relief to troubled civil societies—the armed forces do it all. Taking a cue from them, CEOs, CFOs and business leaders should hone their risk-assessment abilities to decide on the required action in real-time. It is encouraging to see leaders taking important decisions with speed, under pressure, and with no known templates to work on. Organisations have re-prioritised their strategies and sought the help of technology partners for business continuity and protecting stakeholder engagement, as we remain connected even when we are compelled to remain physically distant.
(This story appears in the 21 May, 2021 issue of Forbes India. To visit our Archives, click here.)