Shakaoat believes customer service is the secret to scaling any business
Entrepreneur Mohammed Shakaoat, 28, knows better than anyone that teamwork is the key to growing a successful business.
“When a group of individuals work together, they promote a far more efficient work output due to many diverse minds working towards one central goal,” he says.
Shakaoat believes customer service is the secret to scaling any business.
“If you look at companies like Amazon, Apple, and Tesla, they spend $0 in marketing because of their client’s positive customer service experience,” he says. “All of their business travels by word of mouth.”
Shakaoat encourages employees to value communication and teamwork in order to improve work relationships and their collective quality of work. He believes team building activities help develop stronger communication and collaboration between staff members.
Shakaoat assembles his team by understanding their strengths and weaknesses, keeping employees informed and involved, and clearly defining their roles.