India wanted to walk but had to run. This encapsulates the journey of the country's healthcare sector amidst the COVID-19 pandemic
Telemedicine and remote patient monitoring are being increasingly adopted by service providers to virtually manage patients, predict and prevent illnesses and achieve improved clinical outcomes. But what are the application possibilities opening up for the use of technology in healthcare beyond telemedicine and teleconsultation that are being powered by the cloud? These topics were discussed in the Healthcare panel of The Next Wave of Cloud series of industry-focused roundtable discussions organised by Forbes India, in association with Google Cloud.
“We at Google believe that in healthcare, especially in the area of remote healthcare delivery, whether it is outpatient tele consult or remote chronic care or condition management, we are in the face of technology tillers,” said Vamsi Ramakrishnan, customer engineer and infrastructure modernization specialist, Google Cloud. “We believe that assistive and asynchronous technologies are the way to go and we feel that we have a long way to go when it comes to improving the quality of telemedicine in teleconsultation,” he said.
One firm implementing that at scale is Apollo 24/7, India’s largest multi-channel digital healthcare platform in India, created with a vision of eliminating flexibility blockages from the healthcare industry. Its app, launched just before the pandemic-related lockdown started, was among the fastest growing health apps in the country and is operational in over 400 cities already.
Explaining how the digital unit of India’s Apollo Hospitals used artificial intelligence and machine learning at scale, chief technology officer Madhu Aravind said they relied on real-world data of their doctors’ treatment records over the last decade and across more than 20 million consumers.
“Then of course, the knowledge that our physicians have in terms of how treatment has to be done and so on and so forth…we kind of put the two together to figure out a system where if somebody is actually coming in with certain symptoms, it kind of helps them (doctors) figure out what are the right questions to ask, what should be the logical next step? What is the prognosis?” Madhu said.
“Expert systems have been around for at least 50 years,” Madhu said. “But how to execute it has drastically changed and we are actually making a significant dent in that.” For consumers, chronic and non-communicable diseases can be controlled or even prevented with increased and frequent interventions from the use of technology.