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One core aspect of the 4th Industrial Revolution (4IR) is the dramatic change in the ways by which people engage with each other – and the ways companies engage with their consumers. Consider, for example, social platforms like YouTube, Instagram, Weibo, and others. One outcome of the rise of these platforms has been the so-called ‘democratization’ of advertising, with individuals holding as much or even more power than traditional advertisers.
In this article, Patrick Lynch, who is Clinical Assistant Professor of Analytics and Leadership at Thunderbird, and two of his students share research results that can help companies compete in this new era, by leveraging social influencers.
“Global brands have all the power!” roared an Instagram social influencer during a recent interview. That may sound strange to leaders in most companies overwhelmed by social media morass from Twitter to Facebook to YouTube. Where to start? How does all this work? Yet social influencers are swiftly becoming the new normal for driving sales – globally.
Understanding three key social influencer elements can be enough to put that elusive power to work growing revenues:#1 What do influencer sales and marketing look like?
A social media influencer is a person, or persona, who has the power to affect another person’s buying decision based on their online presence. They have knowledge, skills, or experiences in a particular niche. While that covers the Kardashians of the world, it can include synthetic avatars that now have millions of online followers but are not real people – just this generation’s version of Max Headroom.
There’s nothing new here. Celebrities endorsing brands is as old as media itself. With millions of followers, these mega influencers are modern media, commanding six-figure fees per media post. It takes a mega brand to afford a mega celebrity!
What’s new is the effectiveness of micro-influencers: anyone with credibility using the same social platforms and strategies as mega celebrities and monetizing their influence by reaching thousands, sometimes only hundreds of followers. In fact, influencers with a mere 1,000 followers can generate 85% higher engagement than those having 100,000 followers.
Ling Ling calls Shanghai home and has seized social media to curate a picture-perfect life. She uses the micro-blogging site Weibo show off fashionable clothing and immaculate make-up. Over 300,000 followers track her dining, attending parties, and travels to global cities. She is a social influencer known in China as Wang Hong, now selling her own products on Taobao generating ¥3.6 million (~$500k USD) yearly.
Wolf Gourmet, a premium countertop appliance company with global reach, cooked up success from its social influencer campaign. Working with a food influencer they promoted a giveaway for a blender, which retailed for a premium price. The influencer presented the value of a blender by showcasing meals prepared with it. This highlighted clear benefits, delicious outcomes worthy of an investment. The social posts included photos of the blender and prepared dishes, netting over 14,000 entries, suggesting that the influencer generated plenty of engagement. Giveaways are but one way to reach a desired audience through influencers who effectively speed access and impact. #2 Trends come and go so what’s the big deal?
Well, this is a big trend. As brand managers start recognizing the potential of influencer marketing, they’re increasing their influencer marketing budget and the industry is skyrocketing. Influencer marketing, an industry worth about $700 million in 2016, will top $10 billion by 2020.
For example, Instagram reached 1 billion monthly active users in 2018, and is speeding its way to the second billion. Those users post 95 million photos and videos per day, along with uploading 400 million Instagram Stories– photos and videos that vanish after 24 hours, capitalizing on the fear of missing out (FOMO) and driving users to the site. This engaging strategy works as Instagram users “like” 4.2 billion posts daily.
That activity can translate into sales. Influencer social networks display fierce loyalty:
92% of buyers trust an influencer more than traditional ads or celebrity endorsement
82% of buyers are “highly likely” to follow a recommendation made by a micro–influencer
40% of Twitter users say they’ve made a purchase as a direct result of an influencer
According to research by TapInfluence, influencer marketing delivers 11 times greater Return On Investment (ROI) than traditional forms of digital marketing. Additionally, Earned Media Value (EMV) is the publicity a firm gains from promotional efforts other than paid advertising. It’s a nuanced way to get at ROI. Some report impressive returns, up to $18 in earned media value for every dollar invested in influencer marketing. Even average firms achieve impressive results, typically earning media value of $5.20 per dollar they spend on influencer marketing.
If 20% of your customers generate 80% of your sales, influencers may get you the 20% directly. Following the money, this is a digital transformation of sales and marketing. For many brands and manufacturers, influencers offer a new form of a contract sales team, likely more effective than traditional efforts to find and convert customers. #3 Where to find social media influencers?
People are more willing to trust the opinions of those they know and respect. Different than traditional spokesperson endorsement, followers are seeking honest opinions. While 49% of consumers have rated brand-created ads “annoying or irrelevant,” 67% of them didn’t have a negative comment about sponsored influencer content. Because authenticity is so important, it’s a balance the brand and influencer must strike.
So where to find authentic micro-influencers? Take a selfie! It may surprise you just how much influence you have. The folks at Influencer Marketing Hub created an estimation tool that shows engagement rates and media value. You, and probably your kids, have great potential as an influencer. That’s why some consultants suggest you’ve already hired the best influencers, your own employees.
Micro-influencers typically monetize their influence in multiple ways. Influencers get paid more for a high engagement rate, evidence that a post is seen and shared, as well as a high number of followers. YouTube, part of Google, compensates influencers for ads running alongside posted videos. Instagram, owned by Facebook, supports (allows) brands making deals directly with influencers. A typical Instagram micro-influencer, with under 50,000 followers, may contract with a brand directly for appropriate posts that include a product in a handful of photos and stories for a few thousand dollars a quarter.
Additionally, the brand may make the micro-influencer a “brand ambassador,” earning a small commission for sales generated through unique hyperlinks contained in the micro-influencer’s posts and bio profile. The key is, despite dispensation, the posts including the product must be genuine, authoritative, and accurately reflect the influencer’s true feelings.
While identifying appropriate influencers can be challenging, there are synergies among the social platforms in key global markets. It may be surprising that 80% of Instagram users live outside of the United States. Despite the fact that Twitter is blocked in China, it’s estimated that there are more than 10 million users (it’s a big country!). YouTube is available in 88 countries and in 76 languages around the world; 400 million people in India watch YouTube.
Popular Social Media Sites (not necessarily equivalent uses)
If social media influencers are not yet part of your sales and marketing strategy, there’s potentially significant gains by adding them to the mix. So during your search for influencers, you should carefully analyze their content and see how they have presented other brands’ products in the past. Try to look for influencers who can create high-quality content that showcase the value of your product without being overly promotional. Micro-influencers engage a smaller yet passionate audience that’s marketing gold in modern times.
[This article has been reproduced with permission from Knowledge Network, the online thought leadership platform for Thunderbird School of Global Management https://thunderbird.asu.edu/knowledge-network/]