SVP & Head of SAARC, Raman Koul says that leadership is a continuous achievement that is accomplished through strong customer engagement - the core practice of ASSA ABLOY India
Raman Koul - SVP & Head of SAARC
ASSA ABLOY is a Sweden-based group and has been around in the Indian market for 10 years. We are the global leaders in access solutions and provide opening solutions, trusted identities, entrance automation, and services for institutional and commercial customers, as well as for the residential market. We marked our footprint in manufacturing in India through the acquisition of a state-of-art production unit at Jamnagar in 2017, which echoes our commitment to provide hardware and fittings as needed for the Indian consumer market.
Could you shed some light on the innovations happening in ASSA ABLOY’s product portfolio?
If you look at ASSA ABLOY globally, it is one of the most innovative companies in the world. Innovation is in our DNA, and our products undergo a significant R&D process before they are made available to customers through our global supply chains. Our state-of-art R&D activities along with our broad range of products – be it digital, electromechanical, or mechanical products – is what gives us a significant edge. With such a diverse range of product portfolios across technologies, we emerged as a national preferred choice for our distributors, customers, and other channel partners. We can assure you they do not have to look elsewhere for a solution – we have it all in-house. We have built up a customer-focused organization to address the present and future needs of customers in our region and specifically develop products for the regional markets and manufactured in the country itself at Jamnagar. We will be rolling out a wide range of new products into the market in the coming years – primarily in the architectural hardware and door control products segment.
Also, innovation is not only about products; it is also about processes. Given this, we are also investing in the latest software that can provide a quick solution to our customers on their requirements. These are very customer-focused processes to improve customer experience management. Because businesses, ultimately, are not just about delivering innovative products, but also making it easier for customers to do business with us.
What are the latest state-of-the-art products/technologies launched by your company?