For decades, research has found that open plan offices are bad for companies, bad for workers, bad for health and bad for morale. And yet they just won't die
Periodically there are articles heralding the end of the open floor plan office, and yet the end doesn’t fully arrive. Image: Shutterstock
Oscar Wilde is said to have quipped that “God, in creating man, somewhat overestimated his ability.” Our species is capable of folly on a grand scale. Exhibit 4,000 in this litany of woe is the continued existence of open plan workplaces.
For decades, research has found that open plan offices are bad for companies, bad for workers, bad for health and bad for morale. And yet they just won’t die. Human beings, if they are to thrive, need a bit of privacy — walls and a door. And yet employers, decade after decade, neglect to give workers what they need, refuse to do what’s in their own self-interest.
The ideology of open plan workplaces associates walls and rooms with authoritarianism, hierarchy and social isolation. If you put people together in one big room, or in low cubicles, the popular thinking goes, they will collaborate, a spirit of egalitarian togetherness will reign.
This high-minded theory nicely dovetails with the somewhat less idealistic logic of cost per square foot. If you jam a lot of people into a crowded space with no separations, you can squeeze in more employees at lower cost.
The first problem is that open floor plans don’t foster more face-to-face collaboration, they foster less. People can take only so much social interaction. If you shove them together cheek by jowl they will just put on headphones and burrow into themselves. A much-cited study by Ethan Bernstein and Stephen Turban found that when companies made the move to more open plan offices, workers had about 70% fewer face-to-face interactions, while email and instant messaging use rose.
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