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Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how people can lead more productive, fulfilling lives. Last year, the pair co-taught a short, intensive course for MBA students called Anatomy of a Badass, which was a primer on being unapologetically authentic at work. Here, they talk with the HBS Alumni Bulletin about understanding differences in the workplace and the urgency of building inclusive cultures.
Bulletin: There’s been a huge awakening in the last couple years around diversity, equity, and inclusion in the workplace. Is this moment leading to real change, in your view?
Frances Frei: I totally agree there’s been an awakening, and I think what’s different about this one is that now we understand what to do. For organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear. If you want to skyrocket performance in any organization, teach them how to be more inclusive.
[This article was provided with permission from Harvard Business School Working Knowledge.]