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Full text: Naresh Goyal's letter to customers after stepping down
The former chairman of Jet Airways signs off on an emotional note, saying 'there is no sacrifice he would not make to ensure the best interests of Jet Airways family are safely secured'
Image: Manoj Patil/Hindustan Times via Getty ImagesMy dream started out as the simple yearning of a simple man, a desire to bring the joy of flying to every Indian. Two and a half decades later, what Jet Airways has achieved in no small measure far exceeds anything I dared to imagine back then; thanks to your continued patronage and loyalty as our valued JetPrivilege member.
I have watched with pride as our JetPrivilege family has grown to over nine million strong members in 2019, in tandem with our fleet of 124 aircraft connecting to over 550 destinations worldwide. We grew together with our JetPrivilege family, connecting the length and breadth of India at a time when flying was still considered a luxury in our country, growing to become India’s premiere full-service airline.
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Jet Airways as you all know has truly been a labour of love and looking back, I would not want to change a thing. Thank you for your free and frank feedback which has helped Jet Airways emerge as the airline of choice across both domestic and international skies.
Today, as I ponder on the past and look to the future, I do realise that there must come a day when the torch that we have carried all this while, will need to be passed on. And there is no better time than the present. I would like to humbly and with immense gratitude, inform you that both Mrs. Goyal and I are stepping down from the Board of Directors of Jet Airways with immediate effect.
Our airline, today, stands poised to turn the page, ready to fly out from the turbulence of recent months and soar forth into a bright new future. Our shareholders have approved the Bank-led Resolution Plan (BLRP), which marks a definitive step in our efforts to guide Jet Airways onto a sounder and sustainable financial footing. There is light at the end of the tunnel and that is why I feel; the time is now right for us to hand over the reins of your preferred airline to a new generation of leaders that I am certain will take Jet Airways to even greater heights.
I would be lying, if I said this was not an emotional moment for me. Jet Airways, its employees both past and present, shareholders, partners, regulators, and most importantly you our JetPrivilege members, are our family and there is no sacrifice I would not make to ensure the best interests of our Jet Airways family are safely secured. I have not come to this decision lightly but this is not the end of the journey, rather it is the start of a brand new chapter. I remain committed to seeing Jet Airways embark on a dynamic new chapter and I am certain, that the new generation of leaders will be able to count on your continued support in the months and years ahead.
Our teams at Jet Airways have been continuously striving to deliver a superior guest experience, which has been our key differentiator. I can assure you on their behalf that they will continue to deliver the world-class service that you have come to expect from them.
Thank you once again for your continued patronage and loyalty through the many years.
Most sincerely,
Naresh Goyal
