Forbes India 15th Anniversary Special

Full text: Naresh Goyal's letter to customers after stepping down

The former chairman of Jet Airways signs off on an emotional note, saying 'there is no sacrifice he would not make to ensure the best interests of Jet Airways family are safely secured'

Published: Mar 28, 2019 01:57:55 PM IST
Updated: Mar 28, 2019 02:12:22 PM IST

Full text: Naresh Goyal's letter to customers after stepping downImage: Manoj Patil/Hindustan Times via Getty Images

For the past 25 years, Jet Airways has been a way of life for me. Very few people are fortunate enough to live their dreams and I have been truly blessed to be one among those few.

My dream started out as the simple yearning of a simple man, a desire to bring the joy of flying to every Indian. Two and a half decades later, what Jet Airways has achieved in no small measure far exceeds anything I dared to imagine back then; thanks to your continued patronage and loyalty as our valued JetPrivilege member.

I have watched with pride as our JetPrivilege family has grown to over nine million strong members in 2019, in tandem with our fleet of 124 aircraft connecting to over 550 destinations worldwide. We grew together with our JetPrivilege family, connecting the length and breadth of India at a time when flying was still considered a luxury in our country, growing to become India’s premiere full-service airline.

This has all been possible largely because of your unstinted support, guiding us to set guest-service benchmarks to the envy of our competitors and helping us realise our dream of emerging as a global gold standard of warm Indian hospitality.

Jet Airways as you all know has truly been a labour of love and looking back, I would not want to change a thing. Thank you for your free and frank feedback which has helped Jet Airways emerge as the airline of choice across both domestic and international skies.

Today, as I ponder on the past and look to the future, I do realise that there must come a day when the torch that we have carried all this while, will need to be passed on. And there is no better time than the present. I would like to humbly and with immense gratitude, inform you that both Mrs. Goyal and I are stepping down from the Board of Directors of Jet Airways with immediate effect.

Our airline, today, stands poised to turn the page, ready to fly out from the turbulence of recent months and soar forth into a bright new future. Our shareholders have approved the Bank-led Resolution Plan (BLRP), which marks a definitive step in our efforts to guide Jet Airways onto a sounder and sustainable financial footing. There is light at the end of the tunnel and that is why I feel; the time is now right for us to hand over the reins of your preferred airline to a new generation of leaders that I am certain will take Jet Airways to even greater heights.

I would be lying, if I said this was not an emotional moment for me. Jet Airways, its employees both past and present, shareholders, partners, regulators, and most importantly you our JetPrivilege members, are our family and there is no sacrifice I would not make to ensure the best interests of our Jet Airways family are safely secured. I have not come to this decision lightly but this is not the end of the journey, rather it is the start of a brand new chapter. I remain committed to seeing Jet Airways embark on a dynamic new chapter and I am certain, that the new generation of leaders will be able to count on your continued support in the months and years ahead.

Our teams at Jet Airways have been continuously striving to deliver a superior guest experience, which has been our key differentiator. I can assure you on their behalf that they will continue to deliver the world-class service that you have come to expect from them.

Thank you once again for your continued patronage and loyalty through the many years.

Most sincerely,
Naresh Goyal

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