Amidst the major disruption that was COVID-19, the swift deployment of technology like Artificial Intelligence (AI) across sectors has set the pace for a new work culture
Following the COVID-19 outbreak, the pace in which organizations had to rethink and map their strategies overnight, gave a glimpse of how dynamically charged times we are living in. This further demanded an agile business model that could sustain in a cut-throat competitive world. Demonstrating digital reinventions, streamlining innovative measures to strengthen customer experience, enabling tech initiatives and piloting them at an unprecedented speed has been quite an eye-opener for decision-makers and employees alike.
Amidst the major disruption that was COVID-19, the swift deployment of technology like Artificial Intelligence (AI) across sectors has set the pace for a new work culture. But how eagerly organizations are willing to adopt AI-powered applications, given the rapidly changing economic landscape remains to be seen. In a study conducted by NTT DATA, a digital business and IT services leader, along with Oxford Economics, found that organizations raised the stakes for digital reinvention and the new ways of work it enables.
Uneven AI Adoption
In the research, 1,000 executive and non-executive employees in North America were surveyed in 2020, who worked in media and telecom, insurance, retail, healthcare, automotive, finance, manufacturing and public sector industries.
About half of the executives working in media and telecom said that a crisis can potentially accelerate their pace to adopt new technologies at work, closely followed by those working in the retail sector. Employees in healthcare, finance, automotive industries, insurance and manufacturing sectors were also likely to consider AI applications at work, albeit at a slower rate. Only 12% of the public sector workforce could agree that their organization is fast enough to deploy automated processes and adjust to new ways of working.
“Adapting to new technologies has put pressure on various sectors, especially amidst a massive disruption such as COVID-19.,” said Eric Clark, Chief Digital Officer, NTT DATA Services. “Our study outlines how businesses can take full advantage of emerging technologies and accelerate transformation, while taking necessary precautions on the path to responsible and secure adoption of artificial intelligence”.