Deep dive into Haptik's journey to boost productivity, powered by Slack, where the interplay of fun, efficiency, and innovation shapes its company culture and drives behavioural change
In today's dynamic workplace landscape, productivity and efficiency have taken on new meaning, and at the heart of this transformation lies the crucial role of workplace collaboration tools. Just like R2-D2 was an indispensable companion to the Rebel Alliance in their quest for galactic peace in Star Wars, intelligent productivity platforms like Slack serve as vital allies in navigating the intricacies of the digital age.
Haptik, a pioneer in conversational AI solutions, has found an indispensable companion in Slack. Let's delve deeper into the extraordinary story of Haptik and their everyday Slack magic. From unlocking efficiency superpowers to sharing invaluable insights, Haptik's journey with Slack offers an inspiring tale of innovation and transformation.
Haptik: Revolutionising Enterprise Chatbots
Founded in 2013, Haptik started as a personal assistant app. However, the company quickly realised that the future of chatbots was in the enterprise space. Haptik pivoted to focus on building chatbots for business. Today, Haptik's chatbots are used by some of the world’s biggest brands to help automate customer interactions, streamline operations, and deliver exceptional user experiences.
Slack's Impact on Haptik's Productivity
During the recent Slack City Tour, Slack brought customers together for discussions on their experiences with Slack adoption, cultural shifts, productivity improvements, and future outlooks. Ajay Lulla, Vice President of Customer Success & Business Finance at Haptik, beautifully summarised the Haptik mantra: "Productivity, to us, means time – how swiftly and efficiently we accomplish tasks" and Slack has been the catalyst for improved productivity and efficiency at Haptik.