In early 2000, Ajit Isaac was happily riding the dotcom wave. Although he was one of the first few employees to be hired by IDFC, being set up as an infrastructure development financing institution in the early-’90s, Isaac chucked the job in 1999 and logged on to the dotcom boom with Go4Careers.com. The portal, which he was heading, was an online jobs site that was part of Go4i.com, which offered a variety of digital content and services, and was bankrolled by JP Morgan.
In March 2000, the global dotcom bubble burst. Stocks sunk and companies that were marked as high-flyers crashlanded. As internet-based firms began to fold up, Go4i, too, stared at an uncertain future. Gaurav Mathur, founder and MD at InVent Capital, then a principal at JP Morgan, says, “We didn’t know if the portal would work, but we felt the staffing business [Go4Careers] should make money. So we moved it out and built it as an offline business.”
It’s a path that Isaac hasn’t ditched till now. Even in an age when going online has become fashionable again, Isaac’s latest venture, Quess Corp, has a veritable offline model. Life has turned a full circle for the 48-year-old who’s gone against the tide and stood out in India’s online-centric startup ecosystem. That he has built two of the country’s largest human resource companies—Peopleone Consulting, which was later acquired by Swiss staffing company Adecco, and Ikya—along the way is perhaps incidental. (When Go4Careers was taken offline, it was rechristened Peopleone Consulting and new lines of services, such as temporary staffing, were added to the business.)
Established in 2009, Quess is a business services provider that operates across four verticals—global technology solutions, people services (including general and IT staffing) and logistics, integrated facilities management and industrial asset management. With a string-of-pearls strategy, Isaac has built a business services supermarket to cater to back-office needs of Indian companies.
The company closed the 15-month period ending March 2016 with revenues of Rs 2,573 crore and a net profit of Rs 68 crore, becoming the most profitable company in the Indian portfolio of Fairfax Financial Holdings, the investment firm led by Indian-origin Canadian investor Prem Watsa.
Between fiscals 2011 and 2015, Quess’s revenues have grown at a compound annual growth rate (CAGR) of 74.69 percent, with net profits at nearly 153 percent. In the fiscal year 2016, the company has so far clocked a turnover of Rs 1,535 crore and a net profit of Rs 35 crore. With over 1,300 clients across eight countries and 43 offices in India, it is also the country’s largest player in IT staffing.
After it went offline, Peopleone’s business grew handsomely, says Mathur. In 2004, it was acquired by Swiss HR solutions firm Adecco. At present, Adecco India is the largest HR services company in the country.
Isaac, an alumnus of Loyola College, Chennai, and a Chevening Scholar from University of Leeds, UK, has been a key component in this journey, first as the chief executive at Peopleone and then as part of Adecco India’s board of directors till 2007. He imbibed as much from Adecco India as the company did from him. “Isaac learnt the art of integrating acquired companies and scaling up operations during his time with Adecco, which itself has grown on the back of acquisitions globally,” says Mathur. He is good at identifying common areas that can be integrated between his company and those he acquires. The process of selling Peopleone to Adecco, including the financial due diligence, helped make him a more “numbers-driven person”, adds Mathur.
One of the key strategies that Isaac has adopted is to build relationships that would propel not just growth, but long-term friendships too. Take his relationship with Mathur, for instance. Isaac has been a permanent fixture in Mathur’s ventures, not only during their association during Peopleone, but later as well.
In 2005, Mathur quit JP Morgan to co-found India Equity Partners (IEP). Consequently, IEP funded another HR solutions startup, Ikya Human Capital Solutions, and brought in Isaac to lead the company. Isaac joined the new company in 2009 and got a 33 percent stake in it.
In 2013, IEP was looking at an exit from Ikya and Isaac was looking for a like-minded and long-term investor to replace IEP. One of Mathur’s connections from his JP Morgan days was Harsha Raghavan, MD and CEO at Fairbridge Capital, the Indian investment advisory arm of Fairfax. Through Raghavan, Isaac came in touch with Watsa, considered to be one of the foremost value investors in the world. The same year, Fairfax invested around Rs 256 crore for a 74 percent stake in Ikya through Thomas Cook (India), another Indian company controlled by Fairfax. And Quess was born. (Following a rights issue by Quess in December 2015, Fairfax’s shareholding in the company has come down to 69.55 percent, while Isaac and other entities controlled by him owned the rest.)
Quess’s business logic is simple: All its lines of services are directly related to economic growth. Take the staffing and facilities management business, for instance. As the Indian economy grows, Indian firms will need more office space and employees. Quess helps companies reduce fixed costs by providing skilled workers on contracts, and as an outsourcing partner for non-core functions including housekeeping, security, and pantry services.
To fund growth in existing and new businesses, Quess has now decided to go public. It filed a draft red herring prospectus with the Securities and Exchange Board of India (Sebi) in February 2016. Though a date for the initial public offering (IPO) hasn’t been fixed, road shows have begun in India and abroad.
But neither Isaac nor Fairfax have any intention to offload any portion of their shareholding in the company via the IPO. “In a way, we have built India’s largest business services platform. We have achieved this faster than we thought we would,” says Isaac, Quess’s chairman, MD and CEO. “If you give me a lot of money and ask me to put it all back together again, I don’t think I’ll be able to do it.”
Quess’s search for acquisitions began in 2009 with Avon, a facility management company. Many of the businesses that Quess has acquired were either struggling with losses or low profitability. Isaac managed to make these businesses operationally efficient and turn them around.
The acquisitions continued with Magna Infotech, an IT staffing company, in 2010. Isaac’s company has acquired at least seven other ventures in fields as diverse as staffing, IT solutions and industrial asset management at a cost of around Rs 160 crore. In 2015, the corporate structure was simplified and the acquired companies, which existed as Ikya’s subsidiaries, were merged into the parent entity and renamed as Quess.
That Isaac and his team of professionals have mastered the art of nursing fledgling companies and growing them is evident in the financial performance of two of Ikya’s earliest buys. Since their acquisition, Avon’s revenues have grown 26 times to Rs 302 crore in FY2015. Its operating profit jumped tenfold in the same period to Rs 20.7 crore. Magna’s turnover has tripled since it was bought by Ikya to Rs 545 crore and its operating profit has grown sixfold to Rs 63.7 crore.
“Magna and Infotech emboldened us to do further acquisitions,” says Isaac. “We knew we had a model in place to spot opportunities for operating cost reduction, good integration skills and people culture.”
Mathur says that Isaac doesn’t shy away from taking tough decisions. “One of the ways an acquisition can create value is by figuring out which clients and segments make money and focus on those. Isaac is good at introducing systems and processes in the companies he acquires to identify these,” he says.
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(This story appears in the 10 June, 2016 issue of Forbes India. To visit our Archives, click here.)