Automation is powering a new era that transforms startups into unicorns and large established businesses to nimble digital natives
India's economy is back on track and booming. The impetus for this growth comes from a new breed of entrepreneurs determined to scale global heights. These new-age entrepreneurs are changing the paradigm, ushering in a new era of fast-paced, focused, inclusive and sustainable progress. The validation of the fact can be seen in the manner in which new "Unicorns" are emerging at a regular pace.
To understand and deliberate on how the economy is shifting gears through the adoption of digital processes, Forbes India Influencers of Change, in partnership with UiPath, hosted a power-packed discussion featuring business leaders from leading companies.
The panellists featured in the discussion were Karthik Rajaram, Senior Director & Country Head, India Business, Freshworks; Vishal Chaudhary, Co-founder, Zetwerk; Solaiman Alam, Chief Digital & Strategy Officer, Grameenphone; Rick Harshman, SVP & MD, Asia Pacific & Japan, UiPath; Scott Hunter, VP, Customer Strategy & Solutions, UiPath. Gautam Srinivasan moderated the discussion.
The discussion started on an interesting note with Karthik Rajaram talking about the transformative journey of Freshworks as it emerged as India's first SaaS unicorn in 2018 and became the first Indian SaaS company to get listed on the NASDAQ stock exchange in the US in 2021. One of the key pointers to the success of any venture is the need to obsess in providing the best experience to customers and employees. Karthik emphasised how "designing customer journeys has become critical" in this hyper-connected world.
In addition to the customer focus, the company also requires a leader with a vision. Karthik spoke about how a visionary leader can set the pace for a company to grow by setting up goals and initiatives that were "tangible, measurable and instrumental".
He also spoke about the benefits of technology adoption and how companies, especially new entrepreneurs and MSMEs, can achieve scale and efficiencies through automation. The leading indicator of success for a company is its use of technology to build scale. "They implement automation thoughtfully and deliberately, not as a replacement but as an augmentation and efficiencies," he said.