(From left) Founders of Drishti Technologies Prasad Akella, Ashish Gupta and Krishnendu Chaudhury
Imagine a worker on the factory floor of an automaker’s plant. His job is to assemble brake pads by following a certain sequence of actions. But because it’s the end of his shift and he’s weary, he misses a crucial step in the assembly of one brake pad. The mistake goes unnoticed, and the brake pad moves to the next workstation after which it’ll be ready to install in the car that will then go out into the world. The consequences of that little slip-up are enormous: Fatal for the driver of that car and costly for the company in dollars and damaged reputation.
(This story appears in the 05 November, 2021 issue of Forbes India. To visit our Archives, click here.)