Harvard Business School
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When a competitor abandons the market, should you advance or retreat?
Companies pay close attention when a competitor drops out of the market, according to new research by Joshua Lev Krieger. Too often, though, they come to the wrong conclusion
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How to design a better customer experience
With the help of LEGO bricks, Stefan Thomke helps business executives discover how design principles can serve as building blocks to create a great customer experience
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Does time pressure help or hinder creativity at work?
Professor Teresa Amabile discusses how managers can create the ideal conditions for employee creativity and success based on her research in three industries, seven companies, and 26 creative project teams
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The most successful startups have hands-on founders
Research by Rembrand Koning and colleagues says the best-performing startups are those where the founder is hands-on with people management
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Want to be happier? Spend some money on avoiding household chores
In an age of time scarcity, buying our way out of the negative moments in the day is an important key to happiness, according to research by Ashley V. Whillans, Michael I. Norton, Elizabeth W. Dunn, Paul Smeets, and Rene Bekkers
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The three types of leaders who create radical change
Every successful social movement requires three distinct leadership roles: the agitator, the innovator, and the orchestrator, according to institutional change expert Julie Battilana
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Do Bitcoin and digital currency have a future?
Is digital currency such as Bitcoin a real investment opportunity or just the next Tulip mania? James Heskett flips a coin and asks his readers
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'Likes' lead to nothing-and other hard-learned lessons of social media marketing
A decade-and-a-half after the dawn of social media marketing, brands are still learning what works and what doesn't with consumers
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What are the limits of CEO activism?
Should CEOs actively speak out when they encounter social injustice—even if their beliefs may not shared by employees, board members, or many shareholders? James Heskett asks, what are the limits to a chief executive's soapbox?
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Why can't organisations engage their employees?
An engaged employee is a difference maker, yet the number of actively disengaged employees far exceeds the number of engaged ones, notes James Heskett. What do you think is key to firing up the workforce?
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It's hard to fix the family business without offending the family
Navigating complex relationships and understanding unwritten processes are among the many challenges of transitioning a family-owned business to the next generation. Len Schlesinger, Michael Raiche, and Roger Zhu discuss the dilemmas of a small Vietnamese restaurant in the case study "Pho Hoa Dorchester."