Few doubt the benefits of inclusion and diversity in the workplace, but some aspects of driving these changes forward make managers, particularly male managers, unsure of their footing. How do you deal with the challenges? asks James Heskett
The irrational anxiety associated with being last in line can lead to unhappy customers, according to new research by Ryan Buell. But there are ways to make people happier while they wait—and keep them from abandoning the queue
When times are tight, companies usually respond with employee layoffs. But what if they held on to workers and cut their salaries instead? New research by Christopher Stanton and colleagues has the answer
For companies with lots of innovation stuffed in their products, getting the price right is a crucial decision. Stefan Thomke discusses how watchmaker A. Lange & Söhne puts a price on its 173-year-old craftsmanship
Even with a world of information at our fingertips, consumers routinely make bad decisions on everything from investments to health coverage. Can science help? Research by Joshua Schwartzstein and Benjamin Handel
Facebook is in crisis. Its business model is based on sharing customer data with partners, but many of those customers are in revolt over privacy concerns. James Heskett asks: What would you do if you were CEO Mark Zuckerberg?