Harvard Business School
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Can consumers be saved from their misguided decisions?
Even with a world of information at our fingertips, consumers routinely make bad decisions on everything from investments to health coverage. Can science help? Research by Joshua Schwartzstein and Benjamin Handel
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What should Mark Zuckerberg do?
Facebook is in crisis. Its business model is based on sharing customer data with partners, but many of those customers are in revolt over privacy concerns. James Heskett asks: What would you do if you were CEO Mark Zuckerberg?
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Why artificial intelligence isn't a sure thing to increase productivity
As companies adopt artificial intelligence to increase efficiency, are their employees skilled enough to use those technologies effectively? Prithwiraj Choudhury looks to the US Patent and Trademark Office for a case study
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When a competitor abandons the market, should you advance or retreat?
Companies pay close attention when a competitor drops out of the market, according to new research by Joshua Lev Krieger. Too often, though, they come to the wrong conclusion
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How to design a better customer experience
With the help of LEGO bricks, Stefan Thomke helps business executives discover how design principles can serve as building blocks to create a great customer experience
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Does time pressure help or hinder creativity at work?
Professor Teresa Amabile discusses how managers can create the ideal conditions for employee creativity and success based on her research in three industries, seven companies, and 26 creative project teams
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The most successful startups have hands-on founders
Research by Rembrand Koning and colleagues says the best-performing startups are those where the founder is hands-on with people management
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Want to be happier? Spend some money on avoiding household chores
In an age of time scarcity, buying our way out of the negative moments in the day is an important key to happiness, according to research by Ashley V. Whillans, Michael I. Norton, Elizabeth W. Dunn, Paul Smeets, and Rene Bekkers
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The three types of leaders who create radical change
Every successful social movement requires three distinct leadership roles: the agitator, the innovator, and the orchestrator, according to institutional change expert Julie Battilana
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Do Bitcoin and digital currency have a future?
Is digital currency such as Bitcoin a real investment opportunity or just the next Tulip mania? James Heskett flips a coin and asks his readers
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'Likes' lead to nothing-and other hard-learned lessons of social media marketing
A decade-and-a-half after the dawn of social media marketing, brands are still learning what works and what doesn't with consumers