Under CEO Salil Parekh, Bengaluru's Infosys has posted five quarters of peer-leading numbers. Is India's second-biggest IT services provider ready to reclaim the bellwether status?
It was some six years ago that Infosys’s founders started their experiment with the company’s first professional CEO with Vishal Sikka, a former senior executive at business software behemoth SAP. Announcing Sikka’s appointment to the chief executive’s post, founder NR Narayana Murthy was in a great mood, joking with reporters at a press conference that ‘sikka’ meant coin or money, and therefore, he hoped Vishal Sikka would make even more money for the company.
Three years down the line, Murthy would fight bitterly with Sikka and his board until the CEO decided it was time to leave. Some of the board members left too. Infosys’s first experiment with professional management, therefore, ended prematurely. Enter Salil Parekh.
Parekh, a former Capgemini senior executive, seemed to be the opposite of Sikka in some ways. Especially in the way he kept a low public profile, whereas Sikka’s ideas about everything from murmurations to grassroot innovations and the need for Infosys employees or ‘Infoscions’ becoming ‘problem finders’ and not just problem solvers, were lapped up by the media and others.
There is no doubt that Sikka was a highly capable and deeply committed technocrat, but Parekh didn’t mind coming off as less glamorous. He set the company on its next strategy to help customers ‘Navigate their next’. It was built on four pillars—customer relevance, artificial intelligence (AI) and automation to re-energise the core, employee focus including massive re-skilling, and localisation in the most important markets—the US, Europe and Australia.
The strategy seems to be working. And when clients saw Infosys effectively and efficiently send 99 percent of its workforce to continue doing what they did best, but from their own homes, in a matter of weeks, many were impressed. And it re-applied the stamp of authenticity to Infosys’s ability to execute on important projects of massive scale. In this case, the company had equipped 99 percent of 2,40,000 people to work from home. And they, in turn, ensured that that clients’ business continuity didn’t suffer.
One deal, recently, brought home the message that Infosys was back with a bang. The company signed the biggest order its history with Vanguard, a Pennsylvania-based financial services company. According to a report by The Times of India, the contract is worth at least $1.5 billion. Infosys hasn’t provided financial details, but the company is to take 1,300 Vanguard staff onto its own rolls in the US with guaranteed pay parity for a year. A senior Vanguard executive would also move to Infosys to become the IT company’s chief client officer, as well as head a centre of excellence in the US.