Thought Leadership
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It's time to radically rethink the customer experience. Here's how to get started
To provide millions of personalized interactions, organizations will need to lean heavily on automation and AI
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How firms can nurture internal thought leaders
Far from a luxury, thought leadership is about capturing the future
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On words: 'Disruption' and climate change? They are connected
Disruption is absolutely necessary if we are to mitigate the worst effects of climate change
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The changing contours of innovation in India
Home-based innovation in India has been oriented more towards the process dimension. Adoption of quality management practices paved way for incremental innovation. On the other hand, the main drivers of innovation have shifted to the R&D centres of Multi-national Enterprises (MNEs). Rishikesha Krishnan argues that the evolution of start-ups and their contributions to product or technological innovation in India is worth studying.
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To stock or not to stock?
3D printing and the future of spare parts Industry
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7 steps to innovate amid high digital density
A methodology to systematize the creation of new value propositions based on the interactions afforded by high digital density
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Identify great customers from their first purchase
Using data from their very first transaction, companies can identify shoppers who will create the best long-term value
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AI and the social sciences used to talk more. Now they've drifted apart.
Research shows that the gap between these disciplines is growing, which could make it harder to address social and ethical problems.
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The 3Cs of 2019: Conflicts, contraction and confidence
Among the conflicts and complexity, at the year-end one can see green shoots of growth emerging though it may be too early to declare revival
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The kinds of collaboration that lead to successful innovation
Learning to innovate requires diligence, patience and (most of all) direct access to skilful role models
