Initiatives that shape work culture are key to improving employee engagement, meeting stakeholder expectations, leveraging the latest in technology, and preparing organisations to better survive and thrive in a dynamic world
Behind every successfully implemented initiative is a CEO or a leader who is fully committed. Image: Shutterstock
An organisation's work culture defines how employees interact, communicate, make decisions, and approach their tasks and responsibilities. A positive work culture includes higher employee engagement, retention, increased productivity, and customer-centric behaviours, which translates into profitable growth. Workplace initiatives may range from transformational efforts aimed at improving organisational design and culture to more specific initiatives like flexible work. Corporations must explore innovative initiatives to shape their workplace culture and develop strategies that enhance overall success.
Transformational change initiatives have a better chance of success if based on employees' feedback or insights. A brief qualitative survey with questions on motivation to work, frustrations at work, and desired changes can provide valuable insights into improving workplace dynamics. Typical issues are mostly related to leadership, collaboration, communication, transparency, meritocracy, and responsiveness to internal and external stakeholders. Any workplace initiative needs to be championed and led by the CEO or the highest leadership level and delegated to the HR department or Chief Transformation Officer. Initiatives must also be designed to hardwire specific behaviours. For instance, if responsiveness to internal and external stakeholders is the identified issue, targets for response should be set, measured, and rewarded.
From an HOD perspective, conversations with customers and employees about what has changed for them after the launch of an initiative were useful in measuring 'stickiness'. Change initiative is an ongoing process that includes modification based on continuous formal and informal feedback. Employee town hall being the common forum to address discussion topics can make the forum more engaging. It carries the risk of treading on uncomfortable topics, but with confidence and authenticity, a leader can leverage this forum to create a higher level of trust and engagement. The sincerity of intent and level of involvement of the leader is the key to the success of such change initiatives.
Also read: Why culture is the mediator for all things business
The recent initiative is reshaping workplaces, which gives employees the liberty to work from anywhere and not be stuck in the same cabinet for years. With the help of Digital Transformation, coordinating a hybrid workplace is easy, plus it gives an advantage to employees to work from a place of comfort. Successful digital transformations must be embedded in the overall business strategy with the commitment of financial and technical resources and a roadmap for transformation. The gap between business and technology teams' understanding of business needs is often key to failure. Technology teams often focus purely on functionality, while businesses may need to factor in compliance, sales teams, and customer adoption. Digital transformations fail when legacy systems run parallel due to inadequate training and general resistance to adopting new technology.
This article has been published with permission from K J Somaiya Institute of Management. https://kjsim.somaiya.edu/en/