In August 2002, Rakshit Neelakanta Jagdale, an MBA student in Newcastle University, UK, walked into Pot Still, a 145-year-old pub in Glasgow, with a bottle of Amrut Indian Single Malt Whisky as part of a market research project. The pub, at the heart of the Scottish capital, was the drinking hub for many tourists and served some of the best whiskies in the world. Would an Indian brand hold its own here?
Rakshit tried to test the tipple on Ken Stori (now deceased)—the Pot Still owner and a whisky connoisseur himself. One drink and Stori was floored. He invited Rakshit back in the evening, promising to serve the whisky to his special guests.
Stori’s guests lapped the obscure single malt from India believing that it was a rare whisky aged for 12 to 15 years from an old, unknown Scottish distillery. Perhaps prophetic, given that in a decade’s time, this single malt, brewed at a distillery located near Bangalore and 8,301 km from the world’s Scotch capital, would go on to sell over 15,000 cases a year across 39 countries. (Typically, a case is defined as 12 bottles of 750 ml for distilled spirits.)
“After that market survey in 2002, it took us nearly two years to conform to the packaging standards of the European Union. We officially launched Amrut Single Malt in an Indian restaurant in Glasgow called Cafe India on August 24, 2004,” says Rakshit, executive director, Amrut Global—Luxury Malt and Spirits, a division of Amrut Distilleries Ltd. Later, it was launched in markets across France, Germany, Spain, the UK and Italy.
But Rakshit, 36, points out that it was the foresight of his father Neelakanta Rao Jagdale that led to the launch of Amrut Single Malt, a premium luxury offering, in international markets. For Jagdale Sr, it was a deliberate attempt to prove the brand first in overseas markets. “It was a conscious decision to sell an Indian single malt to the Scots. And we continue to do that. It is the ethos of the organisation. We wanted to have a distinct identity in the international market and not just be a part of the crowd,” says Neelakanta Rao Jagdale, chairman and managing director, Amrut Global—Luxury Malt and Spirits.
His vision came to fruition when Amrut (Fusion) Single Malt, the first Indian liquor brand, was rated as the third finest whisky in the world by Jim Murray in his 2010 edition of the Whisky Bible, one of the most recognised global whisky guides. Despite Amrut Distilleries being a mass market player, its products established a niche for themselves in the global luxury whisky market dominated by iconic brands such as Glenfiddich, Glenlivet, Laphroaig, etc.
Amrut Distilleries Ltd was established in 1948 by Neelakanta Rao’s father Radhakrishna Jagdale as a blending and bottling unit manufacturing brandy, whisky and rum targeting the economy segment. Some of its earlier brands like ‘Amrut’s Silver Cup brandy’ and ‘XXX Rum’ are still part of its offerings. At present, about 90 percent of the company’s overall revenue comes from its products in the mass segment.
Entering the luxury space might seem an unusual step for a company that mostly caters to a larger audience, but Neelakanta Rao is quite comfortable with this marriage between mass and luxury. His inspiration: The Tata Group, which has products that cut across socioeconomic groups. “Today, the Tatas are associated with all segments and not just luxury. I believe in their philosophy. For me, it is about customer satisfaction, aspiration and fulfilment for each of our products,” he says.
Neelakanta Rao says luxury is a matter of perception. “It is when the expectation of the customer is surpassed even at the highest price paid.” It’s this passion to meet the highest expectations that drives the 61-year-old, even when the luxury segment accounts for barely six percent of the company’s topline.
Vikram Achanta, co-founder and CEO of Tulleeho Wine Academy, a beverage training and consulting firm, feels it is a smart strategy to focus first on international markets and leverage the feedback in India. “The brand has also got some excellent feedback globally,” says Achanta. “What makes it a great product is that it is born from the entrepreneur’s passion and not just a business proposition.”
(This story appears in the 14 November, 2014 issue of Forbes India. To visit our Archives, click here.)