As they are busy sorting through which operational changes will endure and which will fall by the wayside, Marty Lariviere, a professor of operations at the Kellogg School and coauthor of The Operations Room blog, expects fewer seismic changes going forward than many may be envisioning.
But that’s not to say it will all be business as usual.
“We’ve already had something of a return to normalcy,” he says. “But there are aspects of convenience—like click-and-collect grocery and grocery delivery—that are not going away.”
Here, Lariviere offers three predictions for the next year and beyond.
[This article has been republished, with permission, from Kellogg Insight, the faculty research & ideas magazine of Kellogg School of Management at Northwestern University]