The answer would be—all of them. By believing his employees, fostering fearless experimentation based on hard data, the CEO of Freshworks has taken a small outfit from a nondescript Chennai suburb to a $400 million revenue Nasdaq-listed Silicon Valley company
Girish Mathrubootham, Founder and CEO, FreshWorks
Speed and velocity are never far from Girish Mathrubootham’s mind. If he could grow Freshworks as fast as he could drive his Bentley Flying Spur W12—626 bhp, 0-100 kmph in 3.8 seconds—he probably would.
But talk to him today, and there is a more measured exterior of the CEO of a public company that is in a dynamic balance with the hands-on product manager inner child. And his comments reflect the newly minted public status of India’s first Nasdaq-listed SaaS (software-as-a-service) company, albeit headquartered in Silicon Valley.
“I am enjoying the learning journey. We are a new public company. The markets are down [referring to the fall in tech stocks], but Freshworks is doing really well and we are excited about 2022,” says Mathrubootham.
Freshworks—that makes cloud software for help desk and IT services management—recently crossed the $400 million annual revenue run rate milestone, and is growing upward of 40 percent. For employees old and new, especially in Chennai, where the bulk of the company’s 4,000 or so staff are based, it has been an epic journey.
Mathrubootham distills his top lessons from the decadal effort. “I think, believing in employees is the number one thing,” he says. When Freshworks started in 2010-11 in India, nobody had done it at scale. Not even Zoho—from where Mathrubootham, his co-founders and founding teammates came.
(This story appears in the 08 April, 2022 issue of Forbes India. To visit our Archives, click here.)