The co-founder and CEO of BigBasket, on playing the game carefully, why profitability is tough in the business, managing valuations, and more
Hari Menon, co-founder and CEO of BigBasket
Image: Selvaprakash Lakshmanan for Forbes India
Hari Menon, co-founder and CEO of BigBasket, has had a capricious relationship with quick commerce (QComm). He tested the waters with BBNow in 2023. A year later, the Tata Digital-owned company made a complete transition from being India’s biggest online grocery delivery platform to a full-scale quick commerce brand that now gets 50 percent of its business from non-grocery items. Interestingly, as he goes all out to make the company profitable, Menon remains less than elated by QComm’s money-making potential. Edited excerpts from an interview:
Q. You started late. Can you make up for the lost time?
We are playing catch-up. There was a delay, we waited for a year… and that’s why the catch-up. It was a tough transition, but we did this successfully.
(This story appears in the 21 March, 2025 issue of Forbes India. To visit our Archives, click here.)