To deliver personalized experiences and tailored recommendations that increase customer satisfaction and loyalty, customer-centric AI technologies rely on vast amounts of customer data, which raises concerns about privacy and the ethical use of personal information
Here's how to create the next generation of innovators
Teams with clear goals, values, rules, roles and processes, backed by full individual commitment, are primed for peak performance
In some auctions, bidders raise their offer significantly to intimidate competitors, resulting in lower revenue for the seller
Individuals cannot be financially literate and independent if they do not use the digital financial services available in the country. Digital financial literacy is an opportunity to make the economy stronger
The celebration of Pride Month may be seen by some sceptics as "pinkwashing", but it is often the start of a long and arduous journey toward building a truly inclusive organisation
Implementing reforms to cleanse higher academia will be challenging due to resistance from entrenched interests, but all these changes are essential to initiate fundamental improvements
"Right to Disconnect" laws may be a piece of the puzzle. But leaders, managers and employees need to lead the change
Here's how introducing GenAI will be a very positive disruption that will benefit the learners, who are the customers and audience for education in the first place
Tips for eliminating those annoying obstacles that get in the way of your best work
As companies continue to weigh the benefits and drawbacks of remote work, a study of how knowledge flows among academic researchers by Karim Lakhani, Eamon Duede, and colleagues offers lessons for hybrid workplaces. Does in-person work provide more opportunities for innovation than people realize?