“ There is a noise within each one of us, the burning flame that’s constantly pushing us to follow our dreams.”
Gaurav Khatri, co-founder
(This story appears in the 14 August, 2020 issue of Forbes India. To visit our Archives, click here.)
I think the brand needs to take cognizance of the customer voice and clean their house in terms of after-sales customer service. A glimpse of their social media feed would make anyone realize that some of their products are at the cusp of recall. What is the point of all this PR when you are not able to satisfy the primary needs of a customer? I firmly believe that it's a sham brand and would definitely fade away in the next few years.
on Aug 15, 2020