Harvard Business School
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Restaurant revolution: How the industry is fighting to stay alive
Top restaurant operators share their experiences attempting to survive the pandemic, and how they see the future. Research by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery.
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The right way to manage customer churn for maximum profit
Many companies actively manage customer churn but aren't seeking out the best customers to retain, warns Harvard Business School professor
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Why Japanese businesses are so good at surviving crises
As demonstrated after the 2011 earthquake and tsunami, Japanese businesses have a unique capability for long-term survival. Hirotaka Takeuchi explains their strategy of investing in community over profits during turbulent times.
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Coronavirus careers: Cloud kitchens are now serving
Cloud kitchens are restaurants built around food delivery rather than sit-down service, and they are increasing in popularity as COVID-19 disrupts the industry
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Who guarantees your workplace is safe for return?
Building health is today a top priority for owners and tenants, but how do we know our offices are safe to re-enter
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What leaders can do to fight the Covid fog
600 CEOs tell Boris Groysberg what coronavirus worries keep them up at night. Now comes the hard part: preparing body and mind to meet the challenges
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The one good thing caused by COVID-19: Innovation
Hong Luo and Alberto Galasso see risk-mitigating innovation everywhere the virus spreads
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7 Successful battle strategies to beat COVID-19
The Agile methodology used to speed complex software development is also helpful for managing decision-making in today's crisis environment, says Euvin Naidoo
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What customers need to hear from you during the COVID crisis
Many brands have turned off their marketing efforts during the pandemic, but Jill Avery and Richard Edelman argue that now is the time when customers need to hear from you most. But what do you say?
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How the Coronavirus is already rewriting the future of business
Harvard Business School experts on how the COVID-19 pandemic is likely to change business practices
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How to turn down the boil on group conflict
Intergroup conflict can grind office productivity to a halt. Jeffrey Lees discusses how understanding psychological stereotypes can help divided parties compromise.